Our syrups are sample tested in storage continuously at 60F. We guarantee the packaging and syrup quality for 6 months from time of manufacture, this assumes the product is unopened. All products must never be refrigerated. It will cause the product to crystallize making it difficult to use. If you receive a pouch or container that shows external signs of damage please contact your reseller. If you believe you may have received a bulk product directly from us that is defective in any way, please feel free to contact CSI directly. We will gladly take care of it.
PRODUCT PACKAGING CSI syrup products are packaged in end-user packaging and may not be repackaged or re-branded under any circumstances.
PRODUCT REFUNDS All products must be returned within 30 days of purchase date. If the product is unopened, not defective and is in resalable condition, it must be returned at the buyers expense.
INTERNATIONAL ORDERS As of December 4, 2016 all international orders that are completed for shipment then subsequently cancelled prior to shipping will be assessed administrative and warehouse fees of 18% of the order total for documentation, time, and labor for building the order and the labor of returning the order to stock.
