HOLIDAY DATES

*2021 Holidays

• Memorial Week: May 31 - June 4 (no orders processed during this week)
• Independence Day: July 4 - July 5
• Christmas Holiday: December 24 - 27

*All orders taken in on holidays will be processed in order on the next day CSI is open after holiday.

100% GUARANTEE

Our syrups are sample tested in storage continuously at 60F. We guarantee the packaging and syrup quality for 6 months from time of manufacture. This assumes the product is unopened. All products must never be refrigerated. Refrigeration of some products causes crystallization making it difficult to use. If you receive a pouch or container that shows external signs of damage please contact your reseller. If you believe you may have received a bulk product directly from CSI that is defective in any way, please feel free to contact CSI directly. We will gladly resolve the issue.
   

CFM ANSI CERTIFICATION
CSI Confections, LLC is ANSI certified for food handling and maintains strict FSMA regulations. Certification is provided to active customers upon request. Prospective customers must establish account status prior to requesting certification documentation, (International customers must have at least one confirmed order on account). 

PRODUCT PACKAGING
CSI syrup products are packaged in end-user packaging and may not be repackaged or re-branded under any circumstances.
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PRODUCT REFUNDS
All products must be returned within 30 days of purchase date. Product returns must be unopened, not defective in any way and in resalable condition. Returns must be made at the buyers expense. CSI does not provide for or refund return shipping costs.
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INTERNATIONAL ORDERS
As of December 4, 2016 all international orders that are completed for shipment then subsequently cancelled prior to shipping will be assessed administrative and warehouse fees of 18% of the order total for documentation, time, and labor for building the order and the labor of returning the order to stock.